Studio Ghibli Crochet Pouch | Totoro or No-Face

Free shipping on all orders over $25 with code - FREESHIPPING25. Only available in the US.

International shipping coming soon.

Upper Room Prints - Shipping Policy

Processing Time:

• Orders are processed within 3-5 business days after payment confirmation. Custom or personalized items may require additional processing time, clearly noted in the item description.

Shipping Costs and Fees:

• Orders include a standard $3 handling fee to cover packaging materials and processing.
• Shipping costs are calculated at checkout based on package weight and destination.

Shipping Locations:

• We ship both within the United States and internationally. International customers are responsible for any customs duties, taxes, or fees.

Local Pick-Up:

• Local pick-up is available upon request. Contact us directly after placing your order to arrange a convenient time.

Lost or Missing Packages:

• Please reach out to us within 21 days of shipment for any lost or missing packages, and we'll work with you to resolve the issue promptly.

Contact Information:

• For questions, returns, or concerns, please reach out to us at help@upperroomprints.com.

Physical Items:

• Returns & Exchanges:
  We accept returns or exchanges of physical products within 14 days of delivery, provided items are unused, undamaged, and in their original packaging.

• Non-Returnable Items:
  Personalized, custom-made, clearance/sale items, and gift cards cannot be returned or exchanged unless they arrive defective or damaged.

• Damaged or Defective Items:
  If your order arrives damaged or defective, please contact us within 5 business days of receiving your package. Include a clear description and photos of the damage so we can assist you promptly. We’ll replace the item at no additional cost or issue a full refund.

• Return Shipping Costs:
  Buyers are responsible for return shipping costs unless the return is due to our error (such as an incorrect or defective item). Original shipping fees are non-refundable.

Digital Items:

• Due to the nature of digital downloads, all sales of digital products (e.g., wallpapers, digital prints, digital planners, etc.) are final. Digital products cannot be returned, refunded, or exchanged.

Process for Returns:

• To initiate a return or exchange, please contact us at help@upperroomprints.com with your order number and reason for return. We'll guide you through the process from there.

Refund Processing:

• Once your return is received and inspected, we’ll notify you by email and issue a refund to your original method of payment within 5-7 business days.

All artwork and patterns included are for PERSONAL USE only.  You may not sell/redistribute designs in any form or by any means without express written permission from the copyright holder. Thank you for respecting the artist's hard work and legal copyrights.