Frequently Asked Questions

Got questions? I've got answers. If you don't see what you're looking for here, feel free to reach out.

Orders & Shipping

How long will it take to receive my order?

Standard turnaround time is 4-7 business days for most items, though I'm often faster in practice. Once your order ships, delivery time depends on your location. US orders typically arrive within 3-5 business days after shipping. International orders can take 1-3 weeks depending on customs.

If I'm having a rough health week, orders might take a bit longer. I always communicate if there are delays, and I build buffer time into my estimates so I can actually deliver what I promise.

Do you offer free shipping?

Yes! Orders over $25 ship free within the US. For orders under $25, shipping costs are calculated at checkout based on your location.

What shipping carriers do you use?

For US orders, I ship via USPS or UPS depending on package size and destination. International orders ship via USPS (or the country's postal equivalent).

Can I pick up my order in person?

Yes! If I have a market scheduled in your area, you can arrange to pick up your order at that location. Just reach out when you place your order and we'll coordinate the details. Check my social media or newsletter to see where I'll be next.

Do you ship internationally?

Absolutely. I ship worldwide via USPS, with about 5-15% of orders going overseas (mostly to the UK and Australia). International shipping costs vary by destination and are calculated at checkout. Please note that you may be responsible for customs fees or import taxes depending on your country's regulations.

My order arrived damaged. What do I do?

I'm so sorry that happened! Contact me right away with photos of the damage, and I'll make it right. Whether that's a replacement, refund, or something else, we'll figure it out together.

My order hasn't arrived. Where is it?

First, check your email for tracking information. If it's been longer than expected or tracking shows an issue, reach out to me and I'll help track it down or send a replacement if needed.

Products & Materials

Are your products really handmade?

About 95% of what I sell is made by me in my Maryland studio. Stickers, notebooks, prints, crocheted items, and embroidered pieces are all handmade. The remaining 5% are items I can't physically make myself (due to equipment or physical limitations), so I work with ethically sourced manufacturers. Every single product is designed by me and held to the same quality standards.

What makes your products autism-friendly?

I'm autistic, so I design from lived experience. That means soft-touch papers that feel good under your fingers, curved edges that don't poke or scratch, thoughtful color palettes that soothe instead of overwhelm, and watersafe stickers that can handle real life. Sensory considerations are built into every product from the start, not tacked on as an afterthought.

Are your stickers waterproof?

My die-cut stickers are waterproof, meaning they can handle water exposure without falling apart. You can put them on water bottles, laptops, or anywhere else they might get wet. My journal stickers are not waterproof, as they're designed for paper use and don't need the same durability.

What materials do you use?

I use high-quality materials chosen for both durability and sensory comfort. Soft-touch and velvet papers for notebooks and prints, quality sticker paper, and carefully selected yarn and embroidery floss. I prioritize working with small business suppliers whenever possible.

Do you have a catalog or product list?

Everything currently available is listed in my online shop. I work in small batches and restock based on what's selling, so inventory changes regularly. If something is out of stock, check back soon or sign up for my newsletter to hear about restocks and new releases.

Custom Orders

Do you take custom orders?

Yes, but it depends on what you're asking for. Small variations (like changing a name or date on an existing design) are usually $5 extra. Fully custom, exclusive designs start at $100+ because of the time and creative work involved. Reach out with your idea and I'll let you know if it's something I can do.

How long do custom orders take?

It varies depending on complexity. Simple customs might take 1-2 weeks. More involved projects can take several weeks to a month. I'll give you a realistic timeline upfront and keep you updated throughout the process.

Can you rush my custom order?

No, sorry. I don't do rush orders. I work within the limits of a disabled body, and rushing compromises both my health and the quality of your order. I'd rather give you something great that takes a bit longer than something rushed that we're both disappointed with.

Returns & Exchanges

What's your return policy?

You have 30 days from the date of delivery to request a return on physical items. Digital items are not eligible for returns. Returns are made at the purchaser's expense unless the item is defective and I agree to provide a return label. Items must be returned in the same condition they were shipped. If an item is returned in different or worse condition than when it was sent, no refund will be issued.

Please note: Apparel items cannot be returned, as they are supplied by an outside manufacturer and subject to their policies.

Can I exchange an item?

Yes, exchanges are available under the same conditions as returns. You have 30 days from delivery to request an exchange. The item must be in the same condition as when it was shipped, and you're responsible for return shipping costs unless the item is defective and I agree to provide a return label. Apparel items cannot be exchanged.

What if my item arrived damaged or defective?

Contact me immediately with photos of the issue. If the item is defective or damaged in transit, I'll work with you to resolve it, which may include providing a prepaid return label for a replacement or refund.

About the Business

Are you really a one-person operation?

Yep. Just me, my tools, and probably too much cat hair. I have a helper who assists at events and during particularly rough health weeks, but all the designing, making, and day-to-day operations are handled by me.

Why are your prices higher than mass-market products?

Because I'm not exploiting warehouse workers or avoiding taxes. My prices reflect the time, skill, and materials that go into handmade goods. I pay myself fairly, source quality materials, and build in the accommodations I need to work sustainably as a disabled artist. You're not just buying a product. You're supporting ethical, small-batch craft and investing in a world where businesses like mine can exist.

Do you sell wholesale?

Not at this time. As a one-person operation with limited work capacity, I focus on direct sales through my website and in-person markets.

Where can I find you in person?

I sell at markets and art shows primarily in Maryland. Check my social media or sign up for my newsletter to find out where I'll be next. I love meeting customers face-to-face, so please stop by and say hi if you see me!

Policies & Other Stuff

Do you offer gift wrapping?

Not currently, but all orders are packaged with care in moisture-protected packaging with clear branding. If you're ordering a gift and want to include a note, let me know in the order comments and I'll make sure it's included.

Can I use your designs for my own projects?

Personal use only. You can't resell, reproduce, or use my designs commercially without permission. If you want to collaborate or license a design, reach out and we can talk.

Do you have a physical store?

No, I work out of my home studio in Maryland. All sales are online or at in-person markets and events.

How do I stay updated on new products and restocks?

Sign up for my newsletter! I send quarterly updates with freebies (usually fan art wallpapers) and monthly emails about upcoming markets. You'll also get 10% off your first purchase when you subscribe. You can also follow me on social media for more frequent updates.

Still Have Questions?

If you didn't find your answer here, reach out! I'm happy to help.